Blog & Research Insights

    Evidence-based insights on reducing hospital readmissions and improving client outcomes

    July 2, 2026 | 7-minute read

    The Support at Home Monthly Contact Rule, Explained

    At least one direct care management activity per participant each month, of at least 15 minutes. Who it applies to, who it does not, and how to evidence it.

    July 2, 2026 | 6-minute read

    Aged Care Act 2024: What the Statement of Rights Means for Providers

    The Statement of Rights is not directly enforceable in court, but s 24(2) places a positive duty on providers. What evidence of reasonable and proportionate steps looks like.

    July 2, 2026 | 6-minute read

    Recognising and Responding to Deterioration Under Standard 5

    Outcomes 5.4 and 5.5 make responding to deterioration — including psychological and cognitive change — enforceable. How detection, escalation and SIRS timeframes fit together.

    July 2, 2026 | 6-minute read

    Evidencing Social Connection Under the Strengthened Standards

    s 23(12) and Standard 1, Action 1.1.2(f) make social connection a provider responsibility. What auditable evidence of a social-connection strategy looks like.

    April 17, 2026 | 8-minute read

    Loneliness, AI, and the Question the ABC Did Not Quite Ask

    A structured response to the ABC News feature on AI in Australian aged care. The evidence base for proactive contact is settled. The genuine research question is different.

    November 2, 2025 | 2-minute read

    29% Fewer Readmissions With One Simple Change

    Australian research proves it: Scheduled follow-up phone calls covering 30 days post discharge reduce readmissions by 29%. Here's how to implement this evidence-based intervention.

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