Wellbeing check-ins that call, listen, and act.
Building machines of loving grace.Want to see it for yourself?
Live demos are by appointment, walked through with Andrew. Ten minutes, real conversation, real questions.
Andrew's story
Andrew built CAREPLANS AI after caring for his father. Through that experience, he saw how much connection matters — and how hard it can be to maintain when care needs grow. He believes technology should bring people closer together, not replace the human touch. Every feature in CAREPLANS AI exists because Andrew asked one question: what would I have wanted for Dad?
Every call becomes clinical intelligence, compliance evidence, and timely intervention.
The AI companion calls at a scheduled time. A warm, natural conversation.
Emotional intelligence detects vocal tone, pitch, pace, and sentiment in real time.
Kate generates WHO-5 wellbeing scores, clinical insights, and compliance evidence.
Escalations are triggered, families are notified, and follow-up calls are scheduled.
Voice to insight to action
One sentence. Ten actions. Zero data entry.
Margaret mentions she needs a shower chair during a regular check-in. Watch what Kate does next. (Example only, subject to internal processes and procedures. Full support for human-in-the-loop via voice, SMS, email or existing authorisation processes.)
This is what "voice to insight to action" means. Mary cares. Kate acts. Margaret gets her shower chair.
Four steps. One phone call. Real outcomes.
The AI companion calls
At a scheduled time, the persona calls. A warm, natural voice that knows the person from previous conversations. No apps. No wearables. Just a phone call.
Emotional intelligence detects mood
Proprietary voice analysis reads vocal tone, pitch, pace, and sentiment in real time. The AI hears how you feel, not just what you say.
Kate generates insights
Structured clinical insights, WHO-5 wellbeing scores, and longitudinal trend analysis. Every call adds to a picture that single interactions cannot build.
Actions are triggered
Compliance evidence is produced automatically. Escalations go to the care team. Families are notified through nonni.ai. Follow-up calls are scheduled.
Kate is the agentic voice engine behind every persona.
Not a persona. Not a chatbot. Kate is the intelligence layer that makes every call purposeful, every insight actionable, and every outcome actionable. She is the reason this is more than an AI that makes phone calls.
What Kate does on every call
- Schedules the call at the right time for each person
- Selects the right persona (Mary, Jennie, Bloom, or any other)
- Loads full context from every previous conversation
- Configures the conversational pathway with branching logic, conditions, and guard rails
- Orchestrates the conversation in real time
- Receives emotional signals so the conversation adapts to mood in real time
- Triggers mid-call API actions: check a database, book an appointment, update a CRM record, send an SMS
- All while the person is still on the line
- Transcription and recording
- Routine analysis on cost-optimised local models
- Advanced reasoning through frontier models
- Emotional analysis (tone, sentiment, mood)
- Generates WHO-5 wellbeing scores, structured JSON data, and compliance evidence
What makes Kate different
Escalation and action
Escalation alerts to the care team. Family notifications through nonni.ai. CRM updates. Webhook pushes. Compliance evidence packs. Follow-up call scheduling.
Longitudinal intelligence
Kate maintains memory across calls. She tracks wellbeing trends over weeks and months. She detects a gradual mood decline over three weeks, increasing mentions of pain, growing isolation.
Multi-model architecture
The right model for each task. Routine analysis on cost-optimised local models. Advanced reasoning through frontier models. Emotional analysis through specialised voice models. Cost-optimised without compromising accuracy.
Cross-call memory
Every persona remembers. Margaret mentioned her daughter last Tuesday. John has been sleeping poorly for two weeks. Context carries forward automatically.
Conversational pathways
Node-based conversation flows with branching logic, conditions, and guard rails. The AI follows the pathway. Hallucination-proof. Safe by design.
Continuous compliance
Every call maps to the relevant quality standards. Evidence generates as a byproduct of caring, not as an admin task. Always audit-ready.
114+ voice tools. 19 capability areas.
Every capability is available to every persona. Hover or tap any area to see what is inside.
View the full capabilities listEvery vulnerable person deserves a voice that cares.
Each persona is an emotionally intelligent AI companion built for a specific community. Powered by Kate. Listening with emotional intelligence.
Calls aged care residents daily at a national healthcare provider.
Detects loneliness, cognitive change, and emotional distress. Generates compliance evidence.
Learn moreCalls at-risk students at Western Chances.
Provides emotional support and flags concerns to the welfare team.
Learn moreSupports people waiting for Home Care Packages.
Connection and monitoring while they wait, sometimes years, for care.
Learn moreCalls NDIS participants between support worker visits.
Goal tracking, wellbeing monitoring, and Practice Standards evidence.
Learn moreCalls new mothers in the weeks after birth.
Emotional support and early detection of postnatal depression. Seeking maternal health partners.
Learn moreCalls unpaid carers who look after family members.
Burnout detection and emotional support for those who give everything. Seeking carer support partners.
Learn moreCalls veterans for mental health check-ins.
A voice that understands service and does not judge. Seeking veteran welfare partners.
Learn moreCalls clinical trial participants to maintain engagement.
Retention support and participant engagement for Medigrowth.
Learn moreCalls remote and FIFO workers between rosters.
Mental health check-ins when isolation is part of the job.
Learn moreProof that emotional intelligence has no language barrier.
Marco speaks Italian with the same warmth, empathy, and emotional detection as Mary speaks English. Any persona can operate in any supported language.
Learn moreFor state housing authority tenants.
Wellbeing monitoring for vulnerable tenants. Seeking government partners.
For communities affected by natural disasters.
Emotional support during recovery. Seeking emergency management partners.
For people reintegrating after release.
Post-release support and connection. Seeking corrective services partners.
Live. Contracted. Real.
Mary calls aged care residents daily. Wellbeing scores, emotional analysis, and compliance evidence generated automatically from every conversation.
Jacob supports at-risk students with emotional check-in calls. Welfare concerns are flagged to the school team in real time.
Based at Australia's leading health technology hub. Building AI for care alongside the clinicians who deliver it.
All data stored in Australia (AWS Sydney). ISO 27001 aligned. SOC 2 Type II infrastructure. Trailing Stop LLM safety monitor. Compliant with the Privacy Act 1988 and Australian Privacy Principles.
Explore CAREPLANS AI
Compliance evidence that generates itself. Mapped to all 7 Strengthened Quality Standards.
Goal tracking and Practice Standards evidence from 1 July 2026. Powered by Jennie.
See how your loved one is really doing. Wellbeing reports, mood trends, and alerts.
AI voice for welfare, compliance, and community. Federal, state, and local.
Questions providers and families ask
Every person in care deserves to be heard. Every day.
Talk to us about a pilot. We will show you what Mary hears when she calls your residents.
Talk to us